DELIVERY POLICIES

Order Processing

Processing Time : Our team at GranMundi strives to process all orders within 2 business days after payment confirmation. Although our services are not available on weekends and holidays, we guarantee speed and efficiency on business days.

Notification : You will be notified by email once your order has been shipped, along with the tracking number if applicable. We want you to be able to track every step of your order with ease and peace of mind.

Shipping Methods

At GranMundi, we are committed to offering shipping options that combine economy and efficiency:

Standard Shipping : All products are shipped with free shipping, with an estimated delivery time of 15 to 45 business days. We work hard to ensure that your products arrive in the shortest possible time.

Free shipping

Free Shipping : All our products have free shipping to any region of Brazil, because we value your satisfaction and want to offer the best shopping experience.

Order Tracking

Tracking Number : After your order is shipped, you will receive an email with the tracking number. You can track the status of your order directly in our store, in the "My Orders" section.

Online Tracking : For added convenience, you can also track your order by accessing "My Orders" in your profile. We are always by your side, ensuring full visibility of your order.

Delivery time

Delivery Time : Delivery time may vary. For domestic shipments, delivery times may vary from 5 to 15 business days. For international shipments, the delivery time may be longer, taking from 15 to 45 business days, depending on the country of origin and destination.

Delivery Problems

Incorrect Address : Please ensure you provide a correct delivery address. While we cannot be held responsible for failed deliveries due to incorrect or incomplete addresses, we are here to help resolve any issues that arise.

Delays : In the event of delays due to weather conditions, strikes or other events beyond our control, our team will contact you to keep you informed of the status of your order.

Loss : In case of loss, we will carry out the verification process with the carrier. If necessary, we will send a new product or issue a refund. Our priority is your satisfaction and peace of mind.

Questions and Support

Contact : Our GranMundi team is always ready to help! If you have any questions about shipping, please contact us by email at grannmundi@gmail.com or by phone at +55 (46) 9973-6158. Our business hours are from Monday to Friday, from 9am to 6pm. We want you to feel welcomed and confident at every stage of your purchase.

At GranMundi, we are committed to providing exceptional service. Our dedicated team is always on hand to ensure you have an amazing shopping experience. Thank you for choosing GranMundi!