EXCHANGE AND RETURN POLICY

Exchange and Return Policy

At Granmundi, we want to ensure that you are satisfied with the purchases made in our store. Therefore, we offer an exchange and return policy that aims to make the process easier for our customers.

Product Exchange and Return

1. Exchange and Return Deadline:

  • The deadline to request the exchange or return of a product is up to 7 calendar days, counting from the date of receipt.

2. Conditions for Exchange and Return:

  • The product must be in its original packaging, with no signs of use, without breaking the manufacturer's original seal, accompanied by all accessories and manuals, and with the invoice.

3. Accepted Reasons for Exchange and Return:

  • Product with manufacturing defect.
  • Product does not match the order placed.
  • Regret or withdrawal of the purchase, provided it is within the period of 7 calendar days.

4. Exchange and Return Process:

  • Please contact our customer service team via email at [ your-email@domain.com ] or by phone at [your phone number].
  • Please provide the reason for the exchange or return, the order number and the buyer's full name.
  • Our team will provide you with detailed instructions for shipping the product.

5. Shipping Costs:

  • For defective products or those that do not match the order, shipping costs are the responsibility of Granmundi.
  • In cases of regret or withdrawal, the customer will be responsible for shipping costs.

6. Refund:

  • The refund will be processed after our team receives and analyzes the product.
  • The amount will be refunded according to the payment method used in the purchase, which may vary between a refund on the credit card or deposit into a current account.

Items Not Eligible for Exchange and Return

  • Products on sale or clearance are not eligible for exchange or return, except in cases of manufacturing defects.
  • Products that do not meet the exchange and return conditions mentioned above.

Final Considerations

Granmundi reserves the right to change this policy without prior notice. We recommend that you consult this page regularly to stay up to date with our exchange and return practices.

If you have any questions or need assistance, please contact our customer service team.